Our principles

At Nova Music we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Our Privacy Policy below describes what we do with information collected via our website.


What information do we collect?

The Nova Music Trust Ltd is the sole owner of the information collected on the Nova Music website. We collect information about all customers, traffic patterns and related site information, but these statistics include no personally identifying information.

You are not obliged to give us personal information in order to use our website. We do collect basic details from those who make a specific request for information. This may include your name, address, title, telephone number and email address. We may also ask some further voluntary questions so we can gain a clearer understanding of our users’ exact requirements and preferences.

After fulfilling any specific request we will not contact you again unless you have given us permission to do so, although your details will be retained on our records for statistical purposes.



‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive.

Our cookies enable us to provide you with more personal service, but they never contain personally identifiable information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you would rather not store the information for future use.


How does Nova Music protect customer information?

UK Data Protection Legislation means we follow strict security procedures in the storage and disclosure of any personal data to prevent unauthorised access.

  1. We ensure that any information we keep is as accurate as possible. This may include using third parties to check and improve name and address data.

  2. Under the Data Protection Act you may request details of any information we hold about you. Please send such requests to Nova Music, 17 Parliament Hill, London NW3 2TA. If you believe that any information we hold about you is incorrect or incomplete, you should write to us at the same address. Any information, which is found to be incorrect, will be corrected promptly.


Will Nova Music disclose the information it collects to outside parties?

Nova Music will not sell, trade or rent your personal information to others. We may provide aggregate statistics about customers, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personally identifying information.


Removal from mailing lists

Like many other arts organisations, we use MailChimp to hold our email list. There is an option at the foot of each email send to unsubscribe from our lists or update your information.



Nova Music is committed to improving the service and information we are able to provide to our users. We are continually seeking ways of improving and upgrading and reserve the right to change the way this site operates and how we process information. However, we will continue to respect the privacy and preferences of all users of this website.



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